Shipping + Returns

SHIPPING AND RETURNS

Whilst we are still able to work, our team has been reduced due to the lockdown restrictions throughout Australia. We are working our hardest to efficiently dispatch your orders but this has resulted in minor delays in getting parcels out. Thank you for your understanding and patience with us during this time. Our current estimated processing time is up to 7 business days + shipping time

Orders with the Mystery Boxes - please allow up to 10 days processing time + shipping due to the volume on sale days. 

During sale periods, please allow up to 12 days processing time + shipping for your parcel due to the high influx of orders.

Please refer to the below estimated shipping times as per your order type. 

Australia wide Shipping

$11 – Standard: 3-6 working days (Australia Post)

Sendle calculated at checkout pending your location and purchase weight

Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact the following couriers based on your order shipping method:


Shipping: AusPost - auspost.com.au

Shipping: Sendle - sendle.com.au

Returns & Exchanges 

All items purchased from Krystal & Co are carefully with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit. 

For breakages and exchange requests, please contact us via contact page or email at hello@krystalandco.com.au within 72 hours of your receiving your parcel. Store credits will be issued at the discretion of Krystal & Co.

 

Cancellations

Please note if you wish to cancel your Krystal & Co order after it has been placed you will incur a $10 cancellation fee.