Shipping and Returns
Whilst we are still able to work, our team has been reduced due to the lockdown restrictions throughout Australia. We are working our hardest to efficiently dispatch your orders but this has resulted in minor delays in getting parcels out. Thank you for your understanding and patience with us during this time. Our current estimated processing time is up to 7 business days & shipping time.
Orders with the Mystery Boxes - please allow up to 10 business days & shipping due to the volume on sale days.
During sale periods, please allow up to 12 business days processing time plus shipping for your parcel due to the high influx of orders.
Please refer to the below estimated shipping times as per your order type.
Australia wide Shipping
$11 – Standard: 3-6 working days (Australia Post)
Sendle calculated at checkout pending your location and purchase weight
Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact the following couriers based on your order shipping method:
Shipping: AusPost - auspost.com.au
Shipping: Sendle - sendle.com.au
Returns & Exchanges
All items purchased from Krystal & Co are carefully with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit.
For breakages and exchange requests, please contact us via text to 0421 258 485 within 24 hours. Please include photos of damaged items.
Alternatively you can contact us via contact page or email at email@example.com within 24 hours of your receiving your parcel. Store credits will be issued at the discretion of Krystal & Co.
Please note if you wish to cancel your Krystal & Co order after it has been placed you will incur a $10 cancellation fee.